Overview

A major government authority in the Gulf Cooperation Council (GCC) region responsible for environmental sustainability has overhauled its approach to managing third-party waste services. By adopting the Inspectivity Platform, this client transitioned from paper-based compliance monitoring to a robust, real-time digital ecosystem that delivers transparency, accountability, and unprecedented operational insights. The result is a smarter, more collaborative enforcement model underpinned by structured field data and automated workflows.

Background

The client is responsible for monitoring environmental compliance across an expansive territory. It contracts numerous external service providers to deliver waste collection, cleaning, and safety operations. These providers are contractually obligated to meet specific performance benchmarks – Key Performance Indicators (KPIs) – covering aspects such as workforce allocation, street sweeping, vehicle condition, and safety procedures.

Yet, despite clear contractual expectations, enforcement was a persistent struggle:

• The inspection team of 100+ relied on paper forms and Excel sheets to track issues.
• Evidence was inconsistent, making it easy for service providers to dispute violations.
• Communication delays between inspectors and internal teams made it difficult to act within rectification periods as short as 1 hour.
• Without central oversight, audit trails were fragile, and data integrity was difficult to guarantee.

In short, the client was investing substantial effort in a process that lacked speed, structure, and scalability.

The Challenge

At the heart of the issue was a fragmented and manual compliance process:

• Field data was not reaching project officers in time to make enforcement decisions.
• Service providers lacked visibility into reported non-compliances.
• Inspectors had no structured framework to categorise and escalate incidents.
• Project officers couldn’t reliably track who had reviewed what, when, or why.

Each operational zone had slightly different KPIs and penalty frameworks, adding further complexity. The client needed a digital framework that could scale with complexity while providing real-time, transparent oversight.

The Inspectivity Solution

Configurable No-Code Platform

The client selected Inspectivity’s platform for its no-code configurability and rapid deployment. The platform was configured to support more than 100 inspectors working across 8 regional operational zones.

Using the Inspectivity Web Portal and Go Mobile App, inspectors could now:

• Log structured inspections in real time.
• Raise KPI issues directly from their field tablets.
• Attach photographic evidence with timestamps and metadata.
• Automatically trigger alerts based on severity and compliance thresholds.

Each operational zone was mapped into the platform, allowing unique inspection templates tailored to local contract conditions. This replaced paper checklists with digital forms that enforced consistency and enabled immediate reporting.

Structured Roles and Controlled Access

The solution introduced a role-based access model that respected each party’s responsibilities:

• Inspectors: Document issues and review rectifications.
• Project Officers: Apply or waive penalties, approve closeouts.
• Service Providers: View non-compliances and upload evidence of rectification.

This structure ensured that all actors were working from a single source of truth, but with the right level of access and accountability.

When we first designed Inspectivity, we never imagined it would be used to track graffiti, dead livestock, and overflowing bins. But that’s the beauty of a truly flexible platform – our customers continue to show us just how broad the possibilities are for field data collection.

Paul Eddison, Inspectivity co-founder

Automated Workflows & Alerts

To handle the time-sensitive nature of many KPIs, the Inspectivity Platform included automation features to reduce human delay and error:

• If rectification deadlines passed without action, the system would escalate automatically, applying default assessments and updating issue status.
• A nightly check would close unresolved items, preventing inspection backlogs.
• Email notifications kept all parties aligned without the need for manual follow-up.

These automations helped guarantee timeliness in decision-making, an essential requirement when some penalties trigger after only a one-hour delay.

Results & Benefits

The implementation of the Inspectivity solution provided significant benefits for the client’s operations:

• Real-time enforcement of strict KPIs.
• Unambiguous, high-quality evidence of non-compliance.
• Audit-ready documentation of all decisions.
• Reduced disputes due to clearly defined digital records.
• A collaborative process where service providers are involved in remediation.

By leveraging Inspectivity, the customer has transformed a highly manual, paper-based enforcement process into a scalable digital system. With over 316,000 non-compliance issues recorded, 658,000 media files uploaded, and more than AUD 136 million in penalties tracked in just 12 months, they’ve achieved a new level of operational visibility, accountability, and responsiveness. The platform has empowered field teams to collect and act on data in real time, supporting stronger regulatory enforcement, faster issue resolution, and long-term environmental outcomes.

About Inspectivity

At Inspectivity, we’re revolutionising the world of asset management with our cutting-edge digital inspection software. Our platform is a versatile mobile and cloud solution, designed to simplify engineering inspection and asset management, all within a single, user-friendly tool.

Trusted by many tier 1 operators and service providers across a variety of sectors, we’ve harnessed technical expertise and industry-specific workflows to create a digital inspection solution that’s a game-changer.

If you’re ready to take your inspection processes to the next level, we’re ready to provide the ideal solution for you.